Frequently Asked Questions
Expert answers to your critical medical supply and shipping questions.
Are your medical supplies authentic and certified?
Yes, all our products, including tourniquets, hemostatic agents, and chest seals, are sourced directly from reputable manufacturers like North American Rescue and Tactical Medical Solutions to ensure they meet professional medical standards.
How long does shipping take for urgent orders?
Standard orders typically process within 1-2 business days. We offer expedited shipping options at checkout for those who require their gear for upcoming training sessions or deployments.
What is your return policy on medical kits?
To ensure the safety and sterility of our gear, we can only accept returns on items that are unopened and in their original heat-sealed packaging within 30 days of purchase.
Do you offer bulk discounts for first responders or agencies?
Yes, we provide specialized pricing for law enforcement, EMS, fire departments, and military units. Please contact our sales team with your agency credentials for a custom quote.
How do I check the expiration dates on my gear?
All perishable medical items, such as gauze and bandages, have clearly marked expiration dates on the external packaging. We rotate our stock frequently to ensure you receive the longest shelf life possible.
Do you ship internationally?
Currently, we ship to the United States and APO/FPO addresses. Some tactical medical items may be subject to ITAR regulations and cannot be shipped outside of the country.